Frequently Asked Questions
We can tell you everything about uS.
Everything you need to know before book in with us.
01.
STAY HOME DURING THE CLEANING?
You can be home if you like, but please stay out of the room where your Angel is currently working. We are there to do our job and it makes it more stressful for us if we have to tiptoe around because you’re watching tv or not vacuum because you’re on the phone. Most of the clients prefer to give us the copy of the key or leave one with the doorman. We can also meet you before you leave for work and then slide the key under the door when finished (if you don’t have a self-locking door).
02.
HOW TO GET READY FOR THE CLEANING DAY?
Please take a few minutes to pick up personal clothing, toys etc. The fewer items your Angel has to pick up, the more she can concentrate on actual cleaning. If we find that we spend a lot of time decluttering your home each time then we will contact you to ask you to start preparing for your visits or raise your rate accordingly. NO PROBLEM if you don’t have time to pick up clutter, we just need to charge extra for the time we spend doing it.
03.
CLEANING SUPPLIES,TOOLS?
You have to provide the broom with shovel or vacuum cleaner, paper towels and may we need you to provide a step ladder. For DEEP,MOVE-IN/OUT, POST CONSTRUCTION services we bring all the rest of the supplies we will need. For weekly/basic/details cleanings you will also provide the all-purpose cleaner, soft-scrub, magic eraser, microfiber cloth, window cleaner and floor cleaning supplies and swiffer mop(green device). You can also just have your Angel buy everything and bring you the receipt so you can reimburse her.
04.
CANCELLATION/RESCHEDULE POLICY
If it is necessary to cancel/skip your scheduled cleaning, we require a 24-hour notification. If we receive fewer than 24 hours notice, or we cannot get access to your home then we will charge a $75 late fee or a lockout fee equal to your cleaning fee. Please be sure to submit in writing (via email or text message) any termination of regularly scheduled cleanings. If you inform your Angel directly of any changes to your schedule that's okay but- this must be done directly with the management too.
05.
DO YOU WANT SAME PERSON CLEANING YOUR HOME?
Yes, for weekly/biweekly/basic cleans you will be assigned your own Personal Angel. If he/she is not available (due to illness or vacation) we willlet you know and you will have 3 options.Skip, reschedule or send a different Angel. You can always ask to switch your Angel if you don’t like they work. Different people have different expectations and every Angel has their own unique style of cleaning so do not hesitate to try different Angels till you find yours!
06.
Cleaning products we use:
-All-purpose cleaner(Mrs.Meyers,Method) -Window cleaner -Soft scrub -Swiffer Dusters -Floor Cleaner or wet swiffer mopping refillls -Swiffer mop -Dry Swiffer cloths -Sponges(Magic Eraser,Regular sponge) -Weiman stainless steel cleaner wipes -Gas top cleaner(Bagi-Shumanit)
07.
PAYMENT:
Cash, check or venmo(only tip). Detailed will be given you at the time of confirmation. Payment is due on the day of your service. Do not leave it with doormen. The tip is not included around 15-20%. If you don’t want to tip before you’ve seen the results then you can send it later via venmo.
NOT HAPPY WITH THE SERVICE?
Please get back to us right away, we’ll find a way to fix it and to make sure you end up receiving the service we promised.